Please review our Privacy Policy and Terms of Use which can be found below. If you have any questions or concerns please send us a message through our 'Contact Us' page or via email at support@skape.us

Legal

Privacy Policy

Last Updated: May 22, 2025

Introduction

Welcome to Skape! This Privacy Policy explains how Skape Industries LLC ("Skape," "we," "us," or "our") collects, uses, shares, and protects information about users ("you") of our mobile applications (Skape for homeowners/property owners and Skaper for landscaping service providers, collectively the "Apps") and related services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly:

Account Information: When you register, we collect details like your name, email address, phone number, property address(es), and potentially profile pictures.
Payment Information: To facilitate payments for services (for homeowners) or payouts (for landscapers), we utilize Stripe, a third-party payment processor. While you provide payment details (like credit card numbers or bank account information) through our Apps, this information is sent directly to Stripe. Skape does not store your full credit card number or bank account details. We may store partial information (like the last four digits of a card) and transaction history for support and reconciliation purposes.
Job Details: Information related to landscaping jobs requested or offered, including service types, scheduling details, property specifics provided by you (e.g., gate codes, pet information), bids, and pricing.
Communications: Records of communications between you and Skape (e.g., support requests via email or in-app chat) and potentially communications between users facilitated through the platform (e.g., homeowner-landscaper chat regarding a job), subject to applicable laws.
Ratings and Reviews: Feedback you provide about users or the Services.
Survey and Promotional Information: Information you provide when participating in surveys, contests, or promotional offers.
Biometric Information (Optional): If you choose to enable Face ID/Touch ID or similar biometric login features, authentication is handled locally on your device by the operating system (iOS/Android). Skape receives only a success or failure notification from the OS; we do not collect or store your biometric data itself. Your explicit consent is required to enable this feature, and it can be disabled at any time in the App settings.

b. Information Collected Automatically:

Device and Usage Information: We collect information about your device (e.g., model, operating system, unique device identifiers), IP address, browser type, language preferences, and how you interact with our Apps (e.g., features used, pages viewed, time spent, crashes).
Location Information: With your explicit permission (which can be managed in your device and App settings), we may collect precise or approximate geolocation data from your mobile device while the App is running in the foreground or background. This is used for purposes such as matching homeowners with nearby landscapers, verifying job locations, providing accurate ETAs, and for analytics to improve service coverage. You can disable location tracking, but this may limit the functionality of certain features.
Cookies and Similar Technologies: We may use cookies, pixels, and similar technologies (primarily within the Apps, not a separate website) to operate the Services, understand usage, personalize experience, and for analytics. In-app settings may offer controls over certain tracking.

c. Information from Third Parties:

Social Logins: If you register or log in using a third-party service (like Google or Apple), we receive information from that service as permitted by your privacy settings with them (typically including name, email, and profile picture).
Payment Processor (Stripe): We receive transaction confirmations, partial payment method details, and fraud analysis information from Stripe.
Background Check Providers (for Landscapers, where applicable and legally permissible): If we conduct background checks on service providers, we receive confirmation or results from third-party providers, subject to applicable laws and consents.

2. How We Use Your Information

We use the information we collect for purposes including:

Providing and Improving the Services: Operating the platform, facilitating job requests and fulfillment, processing payments, enabling communication, personalizing your experience, troubleshooting, data analysis, and developing new features.
Matching Users: Connecting homeowners with available and suitable landscapers based on location, job requirements, ratings, and other factors.
Safety and Security: Verifying accounts, preventing fraud and abuse, monitoring for suspicious activity, enforcing our Terms of Use, and protecting the rights and safety of Skape, our users, and the public.
Customer Support: Responding to your inquiries and resolving issues.
Communications: Sending administrative messages (e.g., policy updates, security alerts), service-related notifications (e.g., job status updates, bid notifications), and, with your consent where required, marketing communications about promotions or new features. You can manage communication preferences in the App settings or via unsubscribe links.
Legal Compliance: Complying with applicable laws, regulations, legal processes, and governmental requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Between Users: To facilitate job fulfillment, we share necessary information between homeowners and the landscaper(s) who bid on or are assigned to their job. This may include name, profile picture (if provided), property address, job details, ratings, and communication through the platform.
With Service Providers: We share information with third-party vendors and partners who perform services on our behalf, such as payment processing (Stripe), cloud hosting (e.g., Google Cloud, AWS), data analytics, marketing assistance, customer support tools, and background check providers. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to standard confidentiality agreements.
With Your Consent: We may share information for other purposes with your explicit consent.

4. Your Choices and Rights

You have choices regarding your information:

Account Information: You can review and update your account information through the App settings.
Location Services: You can enable or disable location services for the Apps through your device settings or potentially within App settings. Disabling location may affect certain features.
Push Notifications: You can manage push notification preferences in your device settings or App settings.
Marketing Communications: You can opt-out of receiving promotional emails or messages by following the instructions in those communications or adjusting your App settings.
Biometric Authentication: You can enable or disable biometric login at any time in the App settings.
Data Access, Correction, and Deletion: Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us at support@skape.us. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request and may retain certain information as required or permitted by law (e.g., for legal compliance, fraud prevention, resolving disputes).

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes (e.g., fraud prevention, improving services). When information is no longer needed, we will securely delete or anonymize it.

6. Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no internet or email transmission is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of your account credentials.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe we might have any information from or about a child under 18, please contact us.

8. International Transfers

Your information may be transferred to, processed, and stored in the United States and other countries where our servers or service providers are located. Data protection laws in these countries may differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information to countries outside your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last Updated" date, posting a notice within the Apps, or sending you an email (if we have one on file). We encourage you to review this Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the revised Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@skape.us

Skape Industries LLC
221 N. Broad Street, Suite 3A
Middletown, DE 19709
United States

Terms of Service

Last Updated: May 22, 2025

1. Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("you" or "User") and Skape Industries LLC ("Skape," "we," "us," or "our") concerning your access to and use of the Skape mobile applications (Skape for homeowners/property owners and Skaper for landscaping service providers, collectively the "Apps") and related services, features, content, and websites (collectively, the "Services").

BY ACCESSING OR USING THE SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY (INCORPORATED HEREIN BY REFERENCE). IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

We may amend these Terms at any time by posting the amended Terms within the Apps or on our website. We will update the "Last Updated" date at the top of these Terms. Your continued use of the Services after such posting constitutes your acceptance of the amended Terms. It is your responsibility to review these Terms periodically.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

2. The Services: A Technology Platform

Skape provides a technology platform that connects users seeking landscaping services ("Homeowners") with independent third-party landscaping service providers ("Landscapers") who wish to offer such services. Skape facilitates scheduling, communication, and payment processing between Homeowners and Landscapers.

IMPORTANT: YOU ACKNOWLEDGE THAT SKAPE DOES NOT PROVIDE LANDSCAPING SERVICES ITSELF. SKAPE IS NOT A LANDSCAPING COMPANY. SKAPE ACTS SOLELY AS AN INTERMEDIARY PLATFORM. LANDSCAPERS ARE INDEPENDENT CONTRACTORS, NOT EMPLOYEES, PARTNERS, AGENTS, OR JOINT VENTURERS OF SKAPE. SKAPE DOES NOT CONTROL, SUPERVISE, OR DIRECT THE WORK PERFORMED BY LANDSCAPERS. SKAPE DOES NOT GUARANTEE THE QUALITY, SAFETY, SUITABILITY, OR LEGALITY OF THE SERVICES PROVIDED BY LANDSCAPERS. ANY AGREEMENT FOR LANDSCAPING SERVICES IS STRICTLY BETWEEN THE HOMEOWNER AND THE LANDSCAPER.

Skape does not endorse any particular Landscaper. Any references to a Landscaper being 'verified,' 'background checked' (if applicable), or similar designations only indicate that the Landscaper has completed a relevant account process or met certain criteria and does not represent an endorsement, certification, or guarantee by Skape about the Landscaper's capabilities, quality, or reliability.

3. User Accounts

To use most features of the Services, you must register for and maintain an active user account ("Account"). You must be at least 18 years old. Registration requires submitting personal information like your name, email, phone number, address (for Homeowners), and potentially payment information (processed via Stripe, see Privacy Policy). Landscapers may need to provide additional information (e.g., business details, payout information, potentially undergoing background checks where applicable).

You agree to maintain accurate, complete, and up-to-date information in your Account. Failure to do so may result in your inability to access or use the Services.

You are responsible for all activity under your Account and must keep your password confidential. You may not authorize third parties to use your Account. You may not assign or transfer your Account.

4. License Grant

Subject to your compliance with these Terms, Skape grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Apps on your personal device solely in connection with your use of the Services; and (ii) access and use any content and information made available through the Services, solely for your personal, noncommercial use (unless you are a Landscaper using the Skaper App for business purposes permitted by these Terms). All rights not expressly granted are reserved by Skape.

5. User Conduct

You agree to use the Services only for lawful purposes and in compliance with these Terms and all applicable laws. You agree not to:

Provide false, inaccurate, or misleading information.
Violate any applicable law or regulation.
Infringe upon the rights of any third party, including intellectual property, privacy, or contractual rights.
Harass, threaten, stalk, defame, or otherwise violate the legal rights of others (including Skape employees, Homeowners, and Landscapers).
Use the Services for any fraudulent or illegal purpose.
Impersonate any person or entity.
Interfere with or disrupt the operation of the Services or the servers or networks used.
Attempt to gain unauthorized access to the Services or related systems.
Use any robot, spider, scraper, or other automated means to access the Services.
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without Skape's express written permission.
Post discriminatory, obscene, or offensive content.

6. Payments and Fees

a. Homeowners:

You agree to pay the charges for landscaping services you schedule and receive through the App ("Charges"). Charges will include the price agreed upon with the Landscaper (e.g., accepted bid) plus any applicable taxes and potentially Skape service fees disclosed at the time of booking. Payment will be processed using your designated payment method in your Account via Stripe after the service is marked complete. Charges paid are final and non-refundable, unless otherwise determined by Skape in its sole discretion (e.g., documented service quality issues pursuant to section 8).

b. Landscapers:

You may be subject to subscription fees to access and use the Skaper App and platform features, as detailed in the App Store listing or specific agreements. Skape will facilitate the payment of Charges from Homeowners to you, less applicable Skape service fees/commissions and any taxes Skape is legally obligated to withhold. Payouts will be made to your designated bank account via Stripe according to the payout schedule communicated by Skape. You are solely responsible for reporting and remitting any taxes applicable to the income you earn through the platform.

c. General Payment Terms:

Skape uses Stripe for payment processing. By using the payment features, you agree to Stripe's terms and conditions.
Skape reserves the right to establish, remove, or revise fees or Charges at its discretion. Promotional offers or discounts may apply to certain users but do not entitle you to the same.
If your primary payment method fails, you authorize Skape to charge any secondary payment method on file.
Disputed Charges should be reported to Skape support promptly. Failure to pay valid Charges may result in account suspension, collection efforts, and reporting to credit bureaus.

7. User Content

You may be able to submit content such as reviews, ratings, photos, or messages ("User Content"). You retain ownership of your User Content, but you grant Skape a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, and otherwise exploit your User Content in connection with the Services and Skape's business, without further notice or compensation to you.

You represent and warrant that your User Content does not violate third-party rights or applicable laws and that you have the necessary rights to grant the above license. Skape may remove User Content at its discretion.

8. Damaged Property and Service Issues

While Landscapers are responsible for the quality of their work, Skape provides a platform for communication and resolution. If a Homeowner believes their property was damaged by a Landscaper during a job booked through Skape, or if there are significant issues with the service provided, the Homeowner must report the issue to Skape support (support@skape.us) with photographic evidence and a description within 7 days of the job completion.

Skape may, in its sole discretion, facilitate communication between the Homeowner and Landscaper to resolve the issue. Skape may investigate the claim. Skape is not obligated to mediate disputes or provide compensation.

Reimbursement Policy for Damage Attributed to Landscaper Negligence (Determined by Skape): If Skape, in its sole discretion, determines that damage occurred due to the Landscaper's negligence during a Skape-booked job, Skape may offer reimbursement to the Homeowner. Any such reimbursement shall be limited to a maximum of five (5) times the specific service Charge for the job during which the damage occurred (excluding taxes/fees), regardless of the item's value. This is the absolute maximum potential liability Skape might assume in such cases; it is not a guarantee of payment. Skape is not liable for pre-existing damage, normal wear and tear (e.g., minor scratches on pavement, stressed plants due to weather), damage resulting from inaccurate job descriptions provided by the Homeowner, or damage to items not directly related to the landscaping service performed.

Refunds/Credits for Service Quality: If a Homeowner is significantly dissatisfied with the service quality, they should report it to support@skape.us with details and photos within 7 days. Skape may investigate and, at its sole discretion, offer a partial or full refund of the service Charge, or a credit towards a future Skape job.

All decisions regarding damage claims, refunds, or credits are made in Skape's sole discretion and are final. Reporting an issue does not guarantee compensation.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." SKAPE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SKAPE MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

SKAPE DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF THIRD-PARTY LANDSCAPERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE REQUESTED OR PROVIDED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

SKAPE IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES (INCLUDING HOMEOWNERS AND LANDSCAPERS). SKAPE IS NOT LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL, ARISING FROM YOUR INTERACTIONS WITH OTHER USERS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SKAPE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF SKAPE, EVEN IF SKAPE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SKAPE SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY LANDSCAPER, EVEN IF SKAPE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SKAPE SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND SKAPE'S REASONABLE CONTROL.

IN NO EVENT SHALL SKAPE'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED FIVE HUNDRED U.S. DOLLARS (US $500).

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, SKAPE'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON SKAPE'S CHOICE OF LAW PROVISION SET FORTH BELOW.

If you are a resident of New Jersey, the limitations in this Section 10 are intended to be only as broad and inclusive as is permitted by the law of the state of New Jersey. The limitations and exclusions in this Section 10 do not apply to liability resulting from Skape's own gross negligence or willful misconduct.

11. Indemnity

You agree to indemnify and hold Skape and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) your use of the Services or services obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Skape's use of your User Content; or (iv) your violation of the rights of any third party, including Third-Party Landscapers or other Users.

12. Dispute Resolution: Arbitration Agreement

a. Informal Negotiation:

The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services (collectively, "Disputes") informally for at least sixty (60) days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other.

b. Binding Arbitration:

If informal negotiations are unsuccessful, any Dispute (except those excluded below) shall be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org. The arbitration will be conducted in New Castle County, Delaware, unless the parties agree otherwise. The arbitrator's decision will be binding and may be entered as a judgment in any court of competent jurisdiction.

c. Exclusions from Arbitration:

The parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (i) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a party; (ii) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (iii) any claim for injunctive relief.

d. Class Action Waiver:

YOU AND SKAPE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Skape agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

e. Opt-Out:

You may opt-out of this Arbitration Agreement. If you do so, neither you nor Skape can require the other to participate in an arbitration proceeding. To opt-out, you must notify Skape in writing within 30 days of the date that you first become subject to this Arbitration Agreement. Your written notice must be sent to Skape's address provided in the "Contact Us" section and must include your name, address, the email address associated with your Skape account, and a clear statement that you want to opt-out of this Arbitration Agreement.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, U.S.A., without giving effect to any conflict of law principles, except as may be otherwise provided in the Arbitration Agreement above or in supplemental terms applicable to your region.

14. Intellectual Property

The Services and all rights therein are and shall remain Skape's property or the property of Skape's licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Skape's company names, logos, product and service names, trademarks, or service marks.

15. General Provisions

Notices: Skape may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by first class mail or pre-paid post to any address connected with your Account.
Severability: If any provision of these Terms is held to be illegal, invalid, or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
Assignment: You may not assign these Terms without Skape's prior written approval. Skape may assign these Terms without your consent to a subsidiary, affiliate, or successor entity.
Entire Agreement: These Terms, including any supplemental terms and the Privacy Policy, constitute the entire agreement between you and Skape regarding the Services.

16. Contact Us

If you have any questions about these Terms, please contact us at:
Email: support@skape.us

Skape Industries LLC
221 N. Broad Street, Suite 3A
Middletown, DE 19709
United States